SHIPPING, RETURNS & REFUNDS POLICY — KEYOS BEAUTY

This policy applies to orders placed directly on keyosbeauty.com. For purchases through a marketplace or retail store, please contact the original seller for the applicable process. Your statutory consumer rights remain unaffected.

1. Shipping and Delivery

We deliver to serviceable locations in pan india

Orders are normally dispatched within two business days after confirmation. Estimated delivery after dispatch is 6n business days, depending on your location.

Shipping charges, free-shipping eligibility and any applicable COD charges are displayed before payment. Tracking information will be shared after dispatch.

Delivery estimates may be affected by holidays, high order volumes or courier disruptions. If your parcel is delayed beyond the stated estimate, contact keyosbeauty@gmail.com so we can investigate.

Please provide a complete address, correct PIN code and reachable phone number. Contact us promptly if any details are incorrect; changes may not be possible once an order has been dispatched.

If we cannot fulfil your order or your location becomes unserviceable, we will cancel the affected order and refund the amount collected for it.

2. Seven-Day Reporting Window

If your order contains a wrong, damaged, leaking, expired or defective product, or an item is missing, please report it within *7 calendar days of delivery*.

Send the following to keyosbeauty@gmail.com or 8799154023 WhatsApp Number:

• Order number and contact details.
• A brief description of the issue.
• Clear photographs of the product, packaging and shipping label, where relevant.
• Batch number and expiry details, where relevant.

An unboxing video can help our investigation, but it is not the only acceptable evidence.

Please retain the product and available packaging until we provide instructions. Defects that could not reasonably be identified within seven days will be reviewed separately. This reporting window does not restrict rights available under applicable law.

3. Review and Resolution

We will acknowledge complaints within 48 hours and aim to complete the initial review within 2 working days. If further information or courier investigation is needed, we will explain the next steps.

For verified eligible claims, we will arrange an appropriate replacement or refund. Replacements depend on stock availability; if a replacement is unavailable, we will provide a refund.

Where a return is necessary, we will arrange pickup at our cost for verified product or delivery errors. If pickup is unavailable in your area, we will agree on an alternative with you. Please do not return products without contacting us first.

Consumer grievances will be addressed within one month of receipt, as required by applicable law.

4. Return Restrictions

For hygiene reasons, we do not accept routine change-of-mind returns of opened, used or altered cosmetics.

Damage caused by misuse, improper storage or alteration after delivery is not ordinarily eligible for a refund or replacement.

These restrictions do not automatically exclude genuine defects discovered after opening. Missing packaging will be considered alongside other available evidence.

Individual suitability and results may vary. We do not offer an unconditional satisfaction or results guarantee unless expressly stated for a particular purchase. Please contact us with any product-quality or reaction concern so we can review it.

5. Order Cancellation

You may request cancellation before dispatch by contacting keyosbeauty@gmail.com with your order number.

Once dispatched, routine cancellation is unavailable. This does not affect remedies for non-delivery, qualifying delays or other legally valid complaints.

For cancellations accepted before dispatch, or cancellations initiated by Keyos Beauty, we will refund the full amount collected for the cancelled order.

6. Refund Method and Timing

Approved refunds will be initiated within eight business days after approval and, where a return is required, receipt and verification of the returned product.

• Prepaid orders: Refunds are sent to the original payment method.
• COD orders: Refunds are sent to a verified bank account or supported UPI account provided by the customer.

After initiation, your bank or payment provider may take an additional seven business days to credit the amount. We will share confirmation when the refund has been initiated.

If the entire order is refunded because of a verified product or delivery failure, applicable delivery and COD charges collected for that order will also be refunded. For partial claims, we will explain the refund calculation before processing.

Refunds for discounted products are based on the amount actually paid. For bundles and promotional offers, the allocation and any gift-return conditions will be stated in the relevant offer terms before purchase.

Store credit may be offered as an optional alternative. It will not replace an eligible monetary refund without your agreement.

7. Missing or Undelivered Parcels

If tracking shows delivery but you have not received the parcel, contact us promptly. We will investigate with the courier.

For parcels confirmed lost or undelivered, we will arrange an appropriate reshipment or refund. If delivery fails because of an address issue or an unsuccessful delivery attempt, contact us to agree on the next steps and any applicable charges.

8. Contact Us

Customer support: keyosbeauty@gmail.com
Phone/WhatsApp: 8799154023
Support hours: MONDAY to SATURDAY 10:00 AM to 7:00 PM
Grievance officer: CHIRAGKUMAR CHAUDHARY - DIRECTOR
Grievance email: CHIRAGCHAUDHRI2710@GMAIL.COM
Legal entity and address: KEYOS BEAUTY-629-solaris business hub, near by parshwnath jain derashar, sola-rd- 380061

Nothing in this policy excludes or limits remedies available under applicable consumer protection law.