Privacy Policy

Keyos Beauty is operated by KEYOS BEAUTY, having its registered address at KEYOS BEAUTY-629-solaris business hub, near by parshwnath jain derashar, sola-rd- 380061.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit keyosbeauty.com, place an order or contact our online customer-support team. “Keyos Beauty”, “we”, “us” and “our” refer to the operating entity identified above.

1. Information We Collect

Depending on how you interact with us, we collect:

• Contact and order information: Your name, email address, phone number, billing and shipping addresses, purchased products and order history.
• Payment and refund information: Transaction references, payment status and information needed to process an approved refund.
• Customer-support information: Messages, feedback, order photographs and other details you provide when requesting assistance.
• Device and browsing information: Your IP address, browser and device type, pages visited and interactions with our website, collected through website logs and tracking technologies described below.

If you voluntarily share skin or hair concerns or photographs when requesting product support, we use that information to respond to your request. Please avoid sharing information unrelated to your enquiry.

2. How We Use Your Information

We use information relevant to each purpose to:

• Confirm, process and deliver orders.
• Send payment confirmations, shipping updates and other order communications.
• Handle enquiries, cancellations, returns, replacements and refunds.
• Maintain and improve our website and customer experience.
• Detect suspicious transactions and protect our systems.
• Send promotional communications where you have opted in.
• Meet applicable accounting, legal and regulatory obligations and resolve disputes.

Where consent is required, we request it for the specific purpose concerned. Reading this policy or browsing our website does not, by itself, constitute consent to optional marketing.

3. Website and Payment Providers

Our online store is supported by [Confirm Website Platform; insert Shopify if applicable]. The platform processes information needed to operate the store and support purchases.

Payments are handled through Razorpay. Their handling of payment information is also described in their respective privacy notices: [Insert Provider Privacy Links].

[Confirm before publication: Keyos Beauty does not store complete payment-card numbers, CVVs or UPI PINs. We receive transaction information needed for order processing and accounting.]

For approved COD refunds, we may request the bank-account or supported UPI details necessary to send the refund. We will never ask for your OTP, payment password or UPI PIN.

4. Cookies, Analytics and Advertising

Our website uses cookies and similar technologies for functions such as maintaining your shopping session and remembering preferences.

Where optional tracking requires consent, we seek it before activating that tracking. You may adjust browser settings to block or remove cookies and use any consent controls provided on our website. Blocking essential cookies may affect shopping features.

5. Marketing Preferences

Where you opt in, we may send offers, product updates and promotional messages through your selected channels, including email, SMS or WhatsApp.

You can withdraw marketing consent by using the unsubscribe option provided or contacting [Privacy/Support Email]. Withdrawing marketing consent does not prevent you from purchasing products.

We may continue to send necessary order updates and responses to your support requests.

6. Sharing Your Information

We share information where necessary with providers supporting our website, payments, deliveries, customer support and communications. Analytics and advertising providers receive information as described in the relevant notices and subject to applicable consent requirements.

We require providers handling information on our behalf to protect it and use it for the agreed services.

We may also disclose information where required by law, to respond to lawful requests, to protect legal rights, or in connection with a business restructuring or transfer, subject to applicable safeguards.

7. Storage and International Processing

Some service providers may process information outside India. Where this occurs, we follow applicable requirements for international transfers and protection of personal information.

We retain information only for as long as needed for the purposes described in this policy, including applicable accounting obligations, complaint handling and legal claims. When information is no longer needed, we delete or anonymise it, subject to lawful retention requirements.

8. Information Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration and loss. Access is limited according to work responsibilities.

No online system is completely risk-free. If a personal-data breach occurs, we will take appropriate action and provide notifications as required by applicable law.

9. Your Choices and Requests

You may contact us to request access to, correction or deletion of your personal information, or to withdraw consent for processing based on consent.

We will handle requests in accordance with applicable law. We may need to verify your identity, and certain records may need to be retained to meet legal obligations or resolve outstanding transactions.

Withdrawing consent does not affect processing lawfully carried out before withdrawal. If information is necessary to provide a requested service, withdrawing it may affect our ability to provide that service.

10. Children’s Privacy

Our online purchasing services are intended for adults. Customers under 18 should use them through a parent or lawful guardian.

We do not knowingly collect children’s personal information without parental or guardian consent where required. If you believe a child has provided information improperly, contact us so we can investigate and take appropriate action.

11. Reviews, Photographs and External Links

Information you choose to publish in a product review may be visible to other visitors. Please do not include private contact, payment or health information in public reviews.

We will seek separate permission before using photographs supplied privately for advertising or testimonials.

External websites linked from our website have their own privacy practices. Please review their policies before providing information.

12. Changes to This Policy

We may update this policy to reflect changes in our services or applicable requirements. The latest version will display its effective date. We will communicate material changes and obtain fresh consent where required.

13. Contact and Grievances

For privacy questions, requests or complaints, contact:

Legal entity: KEYOS BEAUTY
Privacy/Grievance contact: CHIRAGKUMAR CHAUDHARY
Email: keyosbeauty@gmail.com
Phone: 8799154023
Address: KEYOS BEAUTY 629-solaris business hub, near by parshwnath jain derashar, sola-rd- 380061

This policy does not limit any rights available under applicable law.